One-Touch Record – Press a record button on a physical phone, inside ZAC (Zultys Advanced Communicator), or with MX Mobile on your iPhone or Android device. The recording starts from the beginning of a call with the simple press or click of a record button during an active call.
Call Attach Data – Take notes during and after a business call with customized Call Attached Data (CAD) fields. CAD fields are included with a call when transferred to other users on the system. Acknowledging why someone is calling helps improve the customer experience. Run reports on any CAD fields using MX reports.
Flexibility of Deployment – Zultys Advanced Communicator is both client and browser-based, utilizing Web RTC technology, allowing your customer to have a choice.
Screen Share and Video – Easily share your screen or start video with the click of a button. Allow your organization to collaborate with other individuals or a group inside your office or invite outside parties. Allow your team to collaborate seamlessly without a subscription or a need to download a separate piece of software.
Single secure virtual instance with dedicated login and 100% US-based supportpasswords per customer Implementation specialist assigned to each accountSeparation of all data from other customers Training tailored to your needsHIPAA Compliant Webinar training or video training Kari’s Law Compliant Robust Scalability Ray Baum’s Act Compliant Support 5 to 10,000+ usersPhysically secured data centersEncrypted telephone calls Add or delete users from a portal to support your business seasonallyOptional MPLS through customer’s carrier Feature set that continues to grow with current technology demands
Single secure virtual instance with dedicated login and 100% US-based supportpasswords per customer Implementation specialist assigned to each accountSeparation of all data from other customers Training tailored to your needsHIPAA Compliant Webinar training or video training
Ray Baum’s Act Compliant Support 5 to 10,000+ usersPhysically secured data centersEncrypted telephone calls Add or delete users from a portal to support your business seasonallyOptional MPLS through customer’s carrier Feature set that continues to grow with current technology demands
Pure Hybrid capability utilizes the same software no matter how its deployedBusiness continuity – Premise based deployment as a primaryservice with failover to the Zultys CloudSingle secure virtual instance per customerSLA 99.999 reliability for Zultys Cloud Services deploymentsGeo-redundant data centersBlended bandwidth for better uptime than most competitors that only use one underlying carrierMobility application for cell phones for all users to protect against local last mile outages at the customer’s site
Contact to ask about your specific CRM/ERP/EMS Zultys allows integration with most softwareBelow are a few popular integrationsOutlookMicrosoft DynamicsTeamsSalesforceNetSuiteSugarSageZoho
Each easy-to-install and maintain Zultys IP phone system is a complete “all-in-one” feature-rich appliance ready to serve any business’s needs. Zultys IP phone systems can be deployed stand-alone or networked together to support thousands of users.
Zultys MXvirtual is a fully integrated unified communication solution and IP phone system that can be installed in a VMware® Ready virtual appliance. MXvirtual allows businesses of all sizes to take advantage of virtualization benefits, including enhanced server utilization, simplified deployment, and reduced costs. The features of MXvirtual are identical to the premise-based MX phone systems.
Zultys mobility solutions for Unified Communications allow employees to stay in contact no matter where they are. MX Mobile is a real-time presence and communications client for Android and iPhone that delivers a complete Unified Communications experience to mobile workers by integrating them into the corporate Voice and Unified Communications system. Zultys mobility solutions provide critical tools like voice mail access and management, presence, internal extension dialing, corporate directory access, and least-cost routing to cut international call costs. MX Mobile supports call group functionality, allowing users to make and receive calls for the call group extension from their smartphones. Users can also share files with coworkers over the application.Included in the Standard User, Premium User, and Contact Center User Packages.
Zultys' UC client for desktop Zultys Advanced Communicator (ZAC) integrates and manages all of your communications functions. The client lets you see the presence status of others in your company. You can send emails, control all your phone calls via desktop phones or a softphone, send and receive faxes, send secure Instant Messages and voice messages, share your screen, check Voicemail, and much more – all with a single mouse click. ZAC comes prepackaged with the softphone feature. Turn the computer into a phone and unclutter employee's desks.
Included in the Premium User and Contact Center User Packages.
With Zultys Outlook Communicator, your Zultys IP phone system can be closely integrated with Microsoft Outlook. Users have full call control and can phone contacts directly from Outlook. This product conveniently synchronizes the User's Presence with their Outlook calendar, allowing it to be changed directly from Outlook. This product conveniently synchronizes the User's Presence with their Outlook calendar, allowing it to be changed directly from Outlook.
Included in the Premium User and Contact Center User Packages.
Companies that have Zultys Cloud Services and use Salesforce.com as their customer relationship management (CRM) system can integrate the two systems using Zultys Salesforce Communicator. After a call center agent installs the software, they can make, transfer and disconnect calls from within a Salesforce window and obtain a caller's contact information in a Salesforce screen display. Additionally, Salesforce automatically logs the call record in its database.
Can be purchased as an additional feature for any user package type.
MXconference eliminates the need for costly pay-as-you-go subscription-based conference services. MXconference is fully integrated with the ZAC desktop Unified Communications client and uses a simple management window to schedule, manage and launch audio conferences through basic point-and-click commands — whether they are "on-demand" or planned weeks in advance.
Included in the Premium User and Contact Center User Packages. Additional conference participator licenses available as an additional feature.
MXoutbound, a fully integrated outbound dialer solution, offers a flexible and easy-to-manage automated process for reaching out to an organization's customer base. MXoutbound is appropriate for virtually any application that requires automatic outbound dialing. The call message may be as simple as a single recorded sentence or an elaborate customer survey with a series of questions based on previous responses.
Zultys Flex Communicator simplifies integration with web-based and traditional CRM and line-of-business applications. Zultys Flex Communicator generates screen pops for caller information on receipt of an incoming call. It can be compatible with web-based CRM applications and programs installed on the user's computer.
The Zultys Integrated Contact Center (ICC) intelligently processes incoming calls to a group of Supervisors & Agents based on administrator-defined rules & real-time conditions. When there are more callers than available agents, ICC will either re-route callers or queue callers with customized in-queue messages and music that may be unique for each ICC group. Agents can be located anywhere in the world, allowing for true flexibility and round-the-clock coverage, without the need to relocate key talent. Contact Center solution comes prepackaged with the SuperView feature, a real-time call monitoring & statistics for multiple ICC groups in a single window.
Included in the Contact Center User Packages.
MXreport gives users the ability to generate custom reports on-call activity. MXreport allows users to generate their own report template and create graphs via a drag and drop report builder. Report scheduler automatically delivers reports via email or to a designated folder every day, week, month, and so on.
Contact Center Edition of MXreport is included in the Contact Center User Packages. CDR Edition of MXreport can be purchased as an additional feature for any user package type.
The ZIP 49G Smart Media Phone combines productivity-enhancing visual communications with the Android operating system's flexibility, accessed via a 7-inch touch screen, to deliver an outstanding user experience for business professionals. Functions and contacts may be accessed quickly via 27 programmable soft keys.
The ZIP 47G combines a hi-resolution color display and dual Gigabit Ethernet ports in a feature-rich IP phone ideal for busy executives and heavy phone users. Functions and contacts may be accessed quickly via 27 programmable soft keys.
The ZIP 45G incorporates a 3.7" backlit graphical display and dual Gigabit Ethernet ports in a feature-rich IP phone suitable for the most demanding of users. Functions and contacts may be accessed quickly via 21 programmable soft keys.
The ZIP 43G is an easy-to-use, cost-effective business IP phone with a backlit graphical display, three programmable soft keys, and dual Gigabit Ethernet ports. Functions and contacts may be accessed quickly via four context-sensitive soft keys.
The Z 22G is an easy-to-use, cost-effective, business IP phone with a color display, dedicated line keys, and dual Gigabit Ethernet ports with Power over Ethernet (PoE).
The ZIP 450M's 4.3" 272x480 pixel color screen can add up to 60 additional programmable keys to ZIP 45G and ZIP 49G phones. Up to 3 expansion modules can be daisy-chained per each phone.
The ZIP 440M's 160x320 pixel LCD display can add up to 40 additional programmable keys to ZIP 47G phones. Up to 6 expansion modules can be daisy-chained per each phone.
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