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Telesys Voice and Data has been serving the Richland Hills area since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

5G Improves Upon What 3G and 4G Established

5G Improves Upon What 3G and 4G Established

You might see 3G and 4G on your mobile devices and wonder what it all means. If so, we have an answer for you, and just in time for a brand-new iteration: 5G. With this new technology on its way, it’s time to take a look at what exactly 5G should be capable of, and how it can differentiate itself from its predecessors.


Keep in mind that we still likely won’t receive 5G in any meaningful capacity before 2020, although we should be able to glean important insights from how it can affect business and connectivity on a greater scale.

What Does 5G Stand For?
As the technology behind it is on its fifth generation, 5G is simply an abbreviation for “fifth generation.” This is according to the IEEE 802.11ac standard put in place for broadband technology. It’s predicted that 5G will focus primarily on connectivity, user experience, enhanced services, system performance, and business management. As reported by TechWorld, 5G technology needs to have these features in order to be a 5G device:

  • One to 10Gbps connections to end points in the field
  • One millisecond end-to-end round-trip delay
  • 1000x bandwidth per unit area
  • 10 to 100x number of connected devices
  • (Perception of) 99.999 percent availability
  • (Perception of) 100 percent coverage
  • 90 percent reduction in network energy usage
  • Up to ten-year battery life for low power, machine-type devices

3G and 4G were also known for bringing about unique improvements that showcased the strong points of technology at their time of implementation. 3G focused on improving connectivity, whereas 4G took measures to improve the speed of this connection. As it stands now, 5G could be an even faster connection, and it’s suspected that this will be used to leverage great opportunities for businesses and consumers.

Some Downsides
Even though 5G seems to present a considerable advantage over its predecessors, it’s expected that 5G won’t be available for everyone after it is officially released. The reason for this is specifically the pricing of brand new technology, but the price will likely fall as time progresses. In the meantime, it’s possible that devices manufactured with 5G connectivity will also suffer in price, but at this cost, they will also be less prone to falling out of date, like 3G or 4G will inevitably do.

Thankfully, much of the technology industry is embracing 5G with open arms. Major producers of technology solutions such as Samsung, Nokia, and Qualcomm have already begun to invest in 5G, so the future is already bright for this new communications medium.

Telesys Voice and Data can help you prepare for the day when you need to implement new technology solutions. To learn more, reach out to us at (800) 588-4430.

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Why Nanotechnology is the Next Big Thing

Why Nanotechnology is the Next Big Thing

One of the primary goals of technology development has long been to make technology as small as possible, while simultaneously improving its performance. The result of these efforts is the field of nanotechnology, which is now applied in a variety of uses.

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Tech Term: Cookies

Tech Term: Cookies

Browser cookies might not sound delicious, but they are a particularly important part of your browser’s technology. Do you actually know what they do, though? Today’s tech term will explain just what these cookies are, as well as the purpose they serve for your organization.

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Reduce Your Technology Headaches Go with Managed IT

Reduce Your Technology Headaches Go with Managed IT

Does your business have trouble with managing and maintaining your technology? If so, you’re not alone. Many small businesses struggle with even the most basic elements of IT maintenance. Wouldn’t it be nice if you could just take this responsibility and shift it off of your employees? The best way to approach technology maintenance is to implement managed IT services.


Small businesses often neglect IT maintenance because they can’t afford to hire in-house technicians. These kinds of skills are in high demand, which often means that small businesses--with their limited budgets--have trouble finding technicians that they can afford. Furthermore, these skills might be region-locked, meaning that they are more difficult to find in certain areas than others, making it challenging to find the skills you need, when they’re needed.

A lot of businesses tend to do one of two things: have their current employees (who aren’t trained IT technicians) perform most of the work, or they simply don’t get the work done at all. Both of these situations are far from desirable. Either the work will get done poorly, or the work doesn’t get done at all. In fact, a project implementation gone wrong could be even more costly if it has to be redone, putting even more pressure on your organization.

In these types of situations, it’s helpful to have someone you rely on to get the work done right. Managed IT services allow small businesses to take advantage of many services that allow them to focus on creating revenue, rather than managing technology. Your company can leverage all of the great technology solutions that larger businesses don’t think twice about. Whether you need supplemental technology maintenance or full-on management of your in-house network, Telesys Voice and Data has you covered.

We offer several services to small businesses in your area, including:

  • Security solutions: Spam protection, content filtering, antivirus, and firewalls
  • Business continuity: Data backup, disaster recovery
  • Communications: Voice over Internet Protocol, email hosting
  • Network management: Remote monitoring and management
  • Software and hardware procurement

Does your business need help managing technology? Telesys Voice and Data wants to make sure that you’re always on top of your technology maintenance. To learn more, reach out to us at (800) 588-4430.

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A Ransomware Cyberattack Struck Atlanta, Georgia

A Ransomware Cyberattack Struck Atlanta, Georgia

Ransomware doesn’t discriminate with its targets, as the city of Atlanta, Georgia now knows so painfully well. The city became the target of a ransomware attack that crippled many of its critical system workflows. The municipal government suffered from one of the most advanced and sustained attacks in recent memory.

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Power Off, or Leave It On?

Power Off, or Leave It On?

At the end of the day, do you shut down your computer or do you put it into sleep mode? Depending on what you need from your device the next day, you might want to consider which option benefits you the most. Here are some of the pros and cons of both approaches so that you can pick which one best suits your situation.

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Hosted Utility Computing Allows Businesses to Centralize Their IT

Hosted Utility Computing Allows Businesses to Centralize Their IT

Your business relies on technology to ensure operations proceed smoothly, but the way that it’s managed can have a major impact on the way your company functions. Think about it like this: if you have software solutions hosted on different computers, but not in any centralized location, only those computers will be able to use these solutions--potentially hampering your staff’s ability to be productive. How can you make sure that this doesn’t become a major problem?


Centralizing your company’s IT assets should be a priority, as it promotes accessibility and flexibility for your entire company. When you have your business network assets centralized in one location, all sorts of possibilities open up. For example, you don’t have to worry about data being inaccessible at any point, which can often be a major hurdle.

For a lot of businesses, centralization means hosting company assets in a place where every single employee can access what they need to do their job. In essence, it means utilizing an innovative technology plan led by cloud computing. Cloud computing is the act of making assets available through the virtual environment known as the cloud. It can be something as simple as email access, or it can be something as complex as infrastructure hosting. Either way, the point that we’re trying to get across is that it’s a centralized location for important information.

There are many important factors to keep in mind that stem from centralizing your business’ IT. Here are just a few of them.

  • Near-constant access: Hosting applications and programs in your cloud solution allows for access to just about anything that a business might need to remain active. Since access is near-constant, your employees will be able to work remotely if needed, allowing them to either catch up on missed work or get ahead from anywhere there is an Internet connection.
  • User-based delegation: If your employees have access to all information on your network, you’re managing a considerable amount of risk. You can limit how much damage is done through limiting data access based on user roles. For example, the average employee doesn’t need access to personally identifiable information, like your HR department would.
  • Security: Since most of your assets are located in one place, they will be easier to protect and secure in the long run. Of course, this type of security also needs to extend to devices that access this information. With the right amount of control over security, your business can fully take advantage of centralized IT assets.

We’d like to round this out by suggesting a centralized way of managing your IT assets as well, and that’s by outsourcing the responsibility to Telesys Voice and Data. We can remotely monitor and maintain your infrastructure without the need for an on-site visit, thus redirecting valuable capital to projects that can help you build revenue. To learn more, reach out to us at (800) 588-4430.

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Tech Term: Modems and Routers

Tech Term: Modems and Routers

The Internet is a valuable tool that can be accessed through a wired connection and wirelessly via Wi-Fi, but the devices that offer these connections can be somewhat complicated and difficult to understand. If you don’t know which device does what, you’re in for a treat--today’s tech term will examine the differences between the modem and the router.

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Four Questions to Ask Your Cloud Provider

Four Questions to Ask Your Cloud Provider

The cloud has revolutionized the way that businesses approach computing. Companies can implement solutions in a flexible and accessible model that makes it much easier to take advantage of technology solutions. Yet, you should know that not all clouds are the same, and you can’t treat them as such. Here are four questions that you need to ask your cloud provider about the services that you’ve been rendered.

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How Your Smartphone Keeps Your Data Safe

How Your Smartphone Keeps Your Data Safe

Smartphones are the predominant mode of communication, as well as now being the devices most used to access the Internet. With so much depending on the modern smartphone, it has become one of the largest, and most competitive, markets of any consumer item. As a result, manufacturers are building devices with software that is able to encrypt the phone against unauthorized access.

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Tech Term: Motherboard

Tech Term: Motherboard

A computer is made up of many parts, one of which is today’s Tech Term: the motherboard. We’ll discuss what the motherboard does for your computer and why it’s such an important part for its continued operation.

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A New Perspective on Ransomware

A New Perspective on Ransomware

We are going to switch things up a bit and walk you through a retelling of a ransomware attack through the eyes of a business owner. Usually when we talk about these types of threats, we approach it from our perspective and talk about what you should do to prepare and what the threats are, but we wanted to try to show you what an event like this could feel like, for you, in your position, and in your own eyes. We hope that this will raise awareness of how crippling an event like this can be on your company, and we hope you let us know if this perspective helps you, your colleagues, and your staff get a more personal sense of what ransomware can do. Enjoy!


What a day it has been!

Typically, when I have a day like I just had, I wouldn’t sit here and write about it, but since our story is sure to help people, I thought that I should. Besides, my adrenaline is still pumping, and I don’t think I can sleep yet anyway.

The day I had was terrifying but started just like any other. I got through my morning routine and made my way to the office. I even stopped at the shoppe to get coffee. Once I entered the building I knew something was wrong. I had two employees beat me to the office. They were milling around almost aimlessly in the hallway. Before I even reached my desk, I was inundated with bad news.

“We are locked out!”
“What are we supposed to do?”

After getting past my employees into my office, I tried to ascertain what the problem was. It was evident very quickly that we had a major problem on our hands.

@!#?! It’s ransomware! I can’t believe it!

It could only be ransomware.

I wasn’t sure what allowed this to happen. Did one of my staff click on a bad link? Was our network vulnerable from the get go? Since the ransomware had spread onto the network, I could tell that the affected computer had to be used to manage other endpoints, pushing ransomware to all the endpoints the terminal had managed. This is why the computers that were on the network had the same message. This means that it ended up stealing usernames and passwords to open each endpoint and lock down the data on them.

It is during this period that the entity that unleashed this beast on us would look to take as much data as they could. It turned out that my company was using a global password configuration and the ransomware spread throughout our network like wildfire. So, when I was met with the message, I knew exactly what I was dealing with.

I never for a second thought that it would happen to us. Our business doesn’t deal with major financial institutions or medical records, so it would seem to keep us safe from these kinds of security breaches. I guess I’m just the latest person to ask, “why us?”

For those who don’t know, ransomware is any type of malicious application that “kidnaps” the data and holds it for ransom. It can shut down the files of a single computer, or in our experience, it can spread over the network to several endpoints; effectively shutting down operations for long stretches of time. I wanted to share my experience to help you know what to expect if you are one of the unfortunate business owners that have to have all the answers.

Don’t Panic
No matter how prepared you are for something like this, at first, you feel panic. Typically, you are immediately overwhelmed and are left kind of dumbfounded, glancing around the room, looking for answers that aren’t there. Regrettably, if you are doing that, the damage is done and there is nothing you can do about that. Scenarios race by in your head and the more they turn negative, the more the fear builds up in the base of your neck, in your throat, or in the pit of your stomach. You need to stay as calm as you can and begin troubleshooting immediately. The thing about ransomware is you can’t just wait it out. Once that wave of fear subsides, you have to make a measured response, because you likely have people that are on the clock, and an IT infrastructure that is locked down.

After the initial shock, I went to work.

ransomware ib

Fighting Ransomware
I learned quickly that there are two main types of ransomware:

  • Locker - Malware that locks the computer or device.
  • Crypto - Malware that encrypts data and files.

The type we were unfortunate enough to encounter was WannaCry, a crypto ransomware that has infected millions of people worldwide by taking advantage of an unpatched Windows vulnerability. As a small business, our technology management was pieced together, but after this event, and all we’ve learned from it, we will definitely be sure to make our staff cognizant of how to avoid situations like this.

For us, we had three machines infected with a variant of WannaCry. The ransomware stated that if we pay $300 in Bitcoin for every machine that was locked, we could get our data back... and the clock was ticking, literally.

At that point, we had three options. We could abandon the machines and buy new ones, we could pay the hackers that had encrypted our data, or, we could attempt to restore our systems.

Part of me wanted nothing more than to just abandon the machines, bust our IT budget for the year and be done with it. We instead decided to try to restore the machines to a prior version, because paying the hackers was never a real option. First of all, any person that could inflict this kind of fresh hell on a small business was not to be trusted; and, I felt if I were to pay the ransom, there was no guarantee that we would a) get our files back; or, b) not get harassed again by the same people.

Since cost was a factor, we reached out the IT professionals at Telesys Voice and Data, and they walked us through the process of restoring our terminal and the two machines connected to it. Luckily for us, they had the knowledge and expertise to help us get through this horrible time. We will lose quite a bit of work, but, as of right now, it looks like we are going to come out of this whole thing much better than the majority of companies that have dealt with it.

I know we were lucky. I know we have to try harder. I know we aren’t out of the woods just yet, but I have to thank the people at Telesys Voice and Data. They really came through for us!

Ransomware attacks are rampant. If your small business isn’t proactive about its network security and if you don’t train your people on what to look for, you could be dealing with a problem that could potentially sink your business. For more information about ransomware, WannaCry, or other threats your organization faces today, call us today at (800) 588-4430.

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Are You Making Yourself Vulnerable Over Social Media?

Are You Making Yourself Vulnerable Over Social Media?

Social media might make it easy to stay connected, but it comes with a lot of negative side-effects--particularly in regard to security for both personal and professional use. If social media isn’t used properly, it could spell trouble for your organization. How can you foster proper social media usage so that your organization doesn’t suffer from poor security practices? It all starts by spreading awareness.

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Why Businesses and Government Approach Technology Very Differently

Why Businesses and Government Approach Technology Very Differently

When security and efficiency are some of the biggest benefits to updated information technology, it sounds that IT is something that a governing body should prioritize internally. However, many governments have trouble doing so, oftentimes to their own detriment. Why is that, and what can a business learn from this phenomenon?

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What the Future Holds for Ransomware

What the Future Holds for Ransomware

Ransomware is a growing problem for businesses, being one of the most difficult threats to remove from an infrastructure. Not only is it easy to spread, but difficult to avoid as a whole. How can your organization prepare for this threat? It starts by being mindful of how ransomware is spread and how your employees react to it, both now and in the future.


Ransomware locks down files on your business’ infrastructure. Through ransomware, it’s easy to cripple a business by limiting access to important information or files located on an infrastructure. If the user fails to pay the ransom, they risk losing their data for good. Even if they do pay the ransom, there’s no guarantee that the hacker will give up the encryption key. The user is presented with a conundrum; pay up for a potential to get your data back or ignore the request and hope for the best.

Ransomware was primarily spread through the use of spam when it was first introduced to the online environment. Hackers would create ransomware campaigns to spread it to as many users as possible, hoping that any number of them would choose to pay up rather than lose access to their precious files. As time went on, however, ransomware became used in a more targeted fashion. Rather than claim as many targets as possible, hackers instead chose to go after only those who were most likely to pay up with spear phishing tactics designed to fool even the most stalwart and mindful user. In many cases, these targeted attempts were made against businesses, whom value data more than the average end user might.

These spear phishing attempts are incredibly difficult to identify for the untrained eye, and the amount of damage they could inflict on your company is untold. Your employees need to be able to identify potential ransomware threats. Even the cautious approach might not be enough, however, as the future of ransomware could potentially hold even more dangerous threats. Already, hackers are taking advantage of threats that can be purchased on the online black market, including ransomware threats, vulnerabilities, and even lists of targets. How can a small business protect themselves from such a prominent threat?

It all starts by remaining as mindful of security best practices as often as possible. By this, we mean trusting no suspicious message in your inbox without first double-checking any information found in it. If you receive an unsolicited message with an attachment claiming to be a resume, bank statement, shipping information, or anything else that seems out of place, think twice before downloading them. The same can be said for any links that cannot be verified as secured.

Is your business prepared to handle the next generation of ransomware? While we don’t know what the future holds, we know that you can confidently face it with security services from Telesys Voice and Data. To learn more, reach out to us at (800) 588-4430.

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Tip of the Week: Best Practices for Cloud Data Management

Tip of the Week: Best Practices for Cloud Data Management

Data management is exceptionally important for any business, and companies that use the cloud in any sort of capacity need to be considerably more cautious in the way that it’s managed than a business that only hosts data on an internal server or network. The cloud makes things more complicated at times, but if managed correctly, it can lead to unprecedented efficiency for your organization.

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A QR Code Could Be your New Wi-Fi Password

A QR Code Could Be your New Wi-Fi Password

There is no understating the importance of strong, reliable passwords to your organization’s network security, especially to protect its wireless connection. However, this can create some friction with your staff when they try to connect to Wi-Fi using their mobile device. To make accessing the Internet easier, scannable QR codes can be used to connect to the Internet.

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FREE Printout: IT Security End-User Checklist

FREE Printout: IT Security End-User Checklist

This guide was created so that business owners, office managers, and IT departments can provide it as an educational resource to showcase some of the most basic IT security practices that can be implemented in your workplace. We recommend printing this out and handing it out to your staff for maximum results.

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Managed IT Services Provide Good Value for SMBs

Managed IT Services Provide Good Value for SMBs

Every business needs technology support. This statement is more true today than it has ever been before. As your organization adds new technology to its infrastructure, it will naturally grow more complex and difficult to maintain. Thankfully, you don’t necessarily have to go about this alone. By working with an outsourced third party, your business can take advantage of all kinds of great solutions for a fraction of the cost.


Depending on the way you go about technology maintenance, you can either wind up investing in your business’s future or wasting vital capital. Traditional break-fix IT strategies take a responsive approach to IT maintenance. By this, we mean that you’re reacting to issues as they crop up rather than preventing them outright. This is not the ideal way to approach IT maintenance, as you will spend more time and resources addressing issues that could have been avoided in the first place. Instead of traditional break-fix, you should consider investing in a more preventative approach to technology maintenance.

If you want preventative solutions, your business is better off working with a managed IT service provider like Telesys Voice and Data. Managed IT takes advantage of solutions that are designed to detect issues before they become costly problems. This affords your business ample time to resolve them, which mitigates downtime and the costs of replacing technology. Here are a couple of ways that managed IT can help your business save time and money:

  • Security: Have you ever been the victim of an online security threat? Chances are that if you have, it’s a situation that you’ll never want to suffer from again. The issue with security is that it’s costly and embarrassing to be hit by a hacking attack. You not only have to remove the threats from your infrastructure, but you also can’t work until it has been done. Furthermore, you might be subject to fine and other regulations regarding data privacy, which is just the icing on the cake. Preventing these issues with a firewall, antivirus, spam blocker, and content filter can make for a much more tolerable security situation.
  • Hardware issues: A computer breaking down can be a considerable problem for your business. Hardware failure could mean a workstation or even a server unit breaking down, which could lead to data loss or a loss of operations. If you can use remote monitoring and management to provide maintenance as needed, you can keep the risk of a hardware failure at a low. Furthermore, you can detect signs of hardware failure early on if you’re monitoring your network, which helps you avoid unexpected hardware breakdowns.
  • Data backup: Imagine that your entire data infrastructure has just been destroyed due to an unforeseen event, like a data breach or a natural disaster. What do you do? If you haven’t taken any action to ensure your data is safely backed up, it’s likely that your business won’t be able to function as intended for quite some time. This puts your future in jeopardy. Proactive solutions like Data Backup and Disaster Recovery, or BDR, can ensure that your business suffers minimal downtime and data loss in the event of a disaster. Furthermore, you should have a comprehensive business continuity strategy implemented to guarantee you know how to react in the event of such an incident.

Does your business need managed IT support? Telesys Voice and Data can help your business take better care of its technology. To learn more, reach out to us at (800) 588-4430.

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Tech Term: Opening the Spam Folder

Tech Term: Opening the Spam Folder

Spam is a tricky subject to talk about, as it seems everyone has a different definition for it. Yet, most have come to the conclusion that spam is a bad thing. For today’s Tech Term, we want to delve deep into the different kinds of spam out there, as well as theorize where the term even came from.

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